Responsible Gaming

Gambling Should Be Entertainment

At Sun Bingo, we believe that gambling should only ever be a form of entertainment. It is not a way to earn money, solve financial problems, or generate income. If you find yourself gambling to make money or relieve financial stress, it may be time to seek help.

Please gamble responsibly and within your means. Only spend what you can afford to lose.

Age Verification

Online gambling in the UK is only available to individuals aged 18 years and over. If you are under 18, you must not use this service. We take age verification seriously and reserve the right to request proof of age at any time.

By accessing Sun Bingo, you confirm that you are 18 years of age or older and legally able to gamble in your jurisdiction.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:

• Chasing losses — gambling more to recover money you've lost
• Hiding or lying about your gambling activities
• Spending more money or time gambling than intended
• Neglecting family, friends, work, or hobbies due to gambling
• Gambling with money needed for bills, rent, or essentials
• Feeling anxious or irritable when trying to reduce gambling
• Borrowing money to gamble
• Experiencing mood swings linked to gambling wins or losses
• Attempting to hide gambling behaviour from loved ones
• Feeling a loss of control over your gambling

If any of these resonate with you, please reach out to one of the support organisations listed below.

Self-Help Tools & Controls

Sun Bingo provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
• Loss Limits: Set a maximum amount you are willing to lose
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently close your account if you feel your gambling is becoming problematic
• Take a Break: Pause your account for a set period without losing access to your funds

To access these tools, please contact our customer support team or visit your account settings.

Support & Helpline Services

If you or someone you know is struggling with gambling, help is available. Here are trusted organisations offering free, confidential support:

United Kingdom

• GamCare — Free advice and counselling for problem gambling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free and confidential)
• GamStop — National self-exclusion scheme for online gambling
  Website: www.gamstop.co.uk
  Self-exclude from all licensed UK gambling operators
• Gamblers Anonymous — Peer support and recovery meetings
  Website: www.gamblersanonymous.org.uk

International Support Services

• Australia: Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States: National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

Need Help? We're Here to Support You

If you believe you may have a gambling problem, please don't hesitate to seek help. Support is confidential, free, and available 24/7 from the organisations listed above.

Remember: Problem gambling is a recognised health issue, and recovery is possible with the right support.

If you wish to self-exclude from Sun Bingo or discuss responsible gaming options, please contact our customer support team immediately.